Position Type: Full Time

Location: Hybrid

Application Deadline: October 2, 2026

Why Findhelp?

For over 60 years, Findhelp has been the essential bridge connecting people to the social, health, and community support they need. Every year, our work impacts millions:

• 300,000+ direct connections made via phone and chat
• 2,000,000+ digital visits across our web platforms
• 60,000+ community programs navigated across Ontario, New Brunswick, Newfoundland & Labrador, Manitoba, and beyond 

We don’t just connect people to help in moments of need, but we turn rich community data into actionable insights that shape public policy and power local planning. When you build your career here, you’re not just taking a job, you’re strengthening the social safety net.

Life at Findhelp

• Work with Purpose: Direct, tangible impact on real human lives every day.
• Continuous Development: Generous support for skills training, workshops, and career advancement.
• Culture First: A supportive, collaborative culture built on psychological safety, organizational wellness, and shared success.

The Opportunity

The Coordinator, Special Initiatives position provides an opportunity to address real and systemic barriers to services that may be amplified by poverty, inequity and intersecting personal identities. The position builds equity and inclusion in our communities through overall leadership, management and coordination of day-to-day activities of 211 and various specialty lines. 

This is a fast paced and outcomes-oriented position that requires an ability to problem solve, adapt, respond and learn to deliver client centered, intercultural and trauma informed services

This position will help to provide service navigation for our inquiry services and support special initiatives, and the management team in Inquiry Services with the departmental and agency operations, including supporting the front line Community Resource Navigators with: coaching, mentoring, training, and the day-to-day responsibilities when they are answering the various services.      

You’ll continue to be a member of a dynamic team that welcomes new opportunities which makes a difference to the communities we serve and furthers our vision – People Connected. Communities. Strengthened.

This is a hybrid position that requires a weekly in-office presence at Findhelp’s office location and is not eligible for full-time remote work

How You’ll Make an Impact:

The Role:

Strategic & Operational Leadership

• Collaborate with the management team on strategic planning, communications, and implementation for all contact centre services.
• Oversee and ensure overall service delivery excellence for the Toronto Community Crisis Service (TCCS).
• Identify, build, and sustain partnerships with non-profit organizations and sector leaders to expand community support networks.
• Assist with department administration, team meeting facilitation, scheduling, and operational planning. 

Data Analysis & Reporting

• Coordinate, analyze, and track department statistics to prepare regular and ad hoc operational reports for funders, partners, and key stakeholders. 

Team Coaching & Support

• Provide coaching, mentoring, continuous training, and day-to-day operational guidance to frontline Community Resource Navigators. 

Crisis Response & Line Operations

• Manage incoming calls across Findhelp and TCCS lines, assessing caller needs to initiate prompt, effective mental health crisis interventions.
• Dispatch Community Crisis Teams (CCT) designated zones or provide accurate mental health referrals and information.
• Prioritize and organize high-volume incoming crisis calls to ensure rapid, high-quality service delivery.
• Fulfill all standard duties and responsibilities of a Community Resource Navigator. 

Console Operations & Agency Liaison

• Operate computerized communication consoles and dispatch equipment efficiently, delivering clear, professional information to police personnel, public callers, and crisis teams.
• Maintain radio contact with Anchor agencies, proactively troubleshooting and resolving technical or communication issues as they arise. 

What You Bring:

 Equity, Diversity & Social Inclusion

• Anti-Oppression & Social Justice: In-depth understanding of systemic social inequities and barriers to accessing social services faced by equity-seeking and Indigenous communities; deeply committed to anti-oppression and anti-racism frameworks.
• Self-Reflection & Allyship: Strong capacity for self-reflection regarding personal power and privilege, with a demonstrated commitment to allyship and understanding intersectional lived experiences (including Black, Indigenous, racialized, 2SLGBTQIA+, disabled, and marginalized religious communities).

Crisis Intervention & Clinical Best Practices

• Trauma-Informed Care: Advanced expertise in trauma-informed mental health best practices, including suicide prevention, harm reduction, gender-based violence support, and comprehensive risk assessment.
• De-Escalation & Crisis Handling: Proven ability to manage complex, high-acuity situations and apply strong interpersonal skills to calm upset or frustrated callers across phone, chat/text, email, and in-person channels. 

Technical & Technical Systems Proficiency

• Database & Software Navigation: Strong proficiency in navigating social service databases with specialized expertise in iCarol search operations.
• Technical Troubleshooting: Proficient in cloud-based applications, general computer navigation, and basic hardware/software troubleshooting under pressure. 

Problem-Solving & Work Management

• Decisiveness Under Pressure: Strong creative problem-solving skills with the ability to make independent, sound service decisions in fast-paced environments.
• Multitasking & Composure: Proven ability to prioritize competing demands, manage high call volumes, and maintain professional composure in demanding scenarios.

Teamwork, Leadership & Growth

• Collaborative Mindset: Positive, high-energy team player who thrives both independently and collaboratively on new services, existing workflows, and special projects.
• Feedback & Continuous Improvement: Receptive to constructive feedback with a strong commitment to continuous professional development. 

Languages & Communication

• Multilingual: Proficiency in additional languages alongside fluent English is an asset.

Education, certifications & qualifications

• Education: Degree or Diploma in Social Services, Social Work (BSW preferred), Psychology, or a related field.
• Certifications: Current InformUSA/InformCanada Community Resource Specialist (CRS) certification (or immediate eligibility for certification).
• Work Experience: Minimum of two years of relevant work experience within the social services sector.

Salary/Shift Schedule

This position requires a commitment to working a rotating schedule – including mornings, afternoons and overnights on weekdays, weekends, and public holidays, in a repeating four-week schedule according to the needs of the agency’s 24/7 Inquiry Services department

This Full-Time position consists of 140 hours of work in a four-week period. Hourly rate is $36.76.

Belonging at Findhelp

We believe that a diverse team brings the perspective needed to support diverse communities. Findhelp is dedicated to an inclusive, equitable workplace where everyone feels safe, valued, and empowered.

We actively encourage applications from equity-deserving group including Indigenous, racialized communities, 2SLGBTQIA+ and gender-diverse individuals, and persons with disabilities.

Need Accommodations?

We are committed to a barrier-free hiring process. If you require any accommodation at any stage, let us know at peopleandculture@findhelp.ca. We’re happy to work with you.

Ready to Apply?

Please submit your resume and a short cover letter (500 words or less) by deadline.

Internal applicant are encouraged to apply by the deadline: September 23, 2026.

Additional Information: This position is part of CUPE Local 3173.

We sincerely thank every applicant for taking the time to share their journey with us.

To respect everyone’s time, only candidates selected for an interview will be contacted.

Manager, Community Resource Database - Editorial Services 
Website: www.findhelp.ca
Position Type: Temporary (12 - 18 months maternity leave contract) 
Location: Canada wide
Application Deadline: October 16, 2026

Why Findhelp?

For over 70 years, Findhelp has been the essential bridge connecting people to the social, health, and community support they need. Every year, our work impacts millions:

• 300,000+ direct connections made via phone and chat
• 2,000,000+ digital visits across our web platforms
• 60,000+ community programs navigated across Manitoba, New Brunswick, Newfoundland & Labrador, Ontario, Saskatchewan, and beyond 

We don’t just connect people to help in moments of need, but we turn rich community data into actionable insights that shape public policy and power local planning. When you build your career here, you’re not just taking a job, you’re strengthening the social safety net.

Life at Findhelp

• Work with Purpose: Direct, tangible impact on real human lives every day. 

• Continuous Development: Generous support for skills training, workshops, and career advancement.

• Culture First: A supportive, collaborative culture built on psychological safety, organizational wellness, and shared success.

The Opportunity

The mission of the Manager, Community Resource Database – Editorial Services is to champion and expand the reach, quality, and impact of Findhelp’s community resource directories. Leading a dedicated team of database curators, this role oversees database maintenance, enforces rigorous standards, and stewards key partnerships to ensure quality service delivery.

You will thrive in this role if you are:

• A Supportive Team Leader: You excel at guiding and mentoring a team, building a collaborative culture focused on growth and clear goals.
• An Organized Operations Manager: You align team workflows with organizational goals, using data standards to improve accuracy while balancing competing projects and priorities.
• A Collaborative Partner and Communicator: You bridge internal departments and steward strong relationships with external partners and networks.

·     Quality-Driven and Values-Led: You uphold high standards for editorial work while holding a deep commitment to equity, diversity, and inclusion.   

How You’ll Make an Impact: 

• Team Leadership and Development: Lead, mentor, and manage the Editorial team through active work planning, goal setting, performance management, and strategic visioning.
• Policy, Standards and System Integration: Analyze, refine, and implement editorial policies and workflows with system solutions (including taxonomy classification, inclusion/exclusion criteria, and style standard implementation) to maintain quality and drive consistency across databases.
• Opportunity and Partnership Coordination: Manage internal and external directory initiatives, coordinating their development and execution to expand directory reach and impact.
• Cross-Departmental Collaboration: Partner with the broader leadership team to develop and execute organizational initiatives aligned with Findhelp’s core values, strategic priorities, and leadership competencies.
• Other responsibilities as required to meet department and organizational goals.

What You Bring:

• Editorial and Quality Control: Strong research, writing, and editing skills with keen attention to detail and the ability to assess quality for continuous improvement.
• Database Management: In-depth knowledge of database management, standards, best practices, and application within the Information and Referral (I&R) system in Canada.
• Sector Knowledge: Knowledge and understanding of community, social and human services field in Canada.
• People Management and Department Leadership: Strong capabilities in leading editorial teams, work planning, performance management, goal setting, and driving departmental alignment with broader organizational strategies.
• Understanding of information classification systems, taxonomy and style guides is an asset.
• Language: Bilingualism (French and English) is a strong asset.

Experience and Education

• 5 years of database content management experience
• 3 years of direct people leadership/management experience
• Sector Background: Community, social service, or information and referral (I&R) sector experience required
• Education: MLIS Degree in Library and Information Science or post-secondary education in a related field or equivalent combination of education and experience
• CRS-DC (Community Resource Specialist - Database Curator) InformUSA/AIRS certification an asset 

Role Details

• Salary and Benefits: Salary Range - $70,000 to $75, 000 with a comprehensive employee benefits package including: participation in CUPE’s Multi-Sector Pension Plan.

Belonging at Findhelp

We believe that a diverse team brings the perspective needed to support diverse communities. Findhelp is dedicated to an inclusive, equitable workplace where everyone feels safe, valued, and empowered.

We welcome applications from people of all backgrounds, cultures, ethnicities, genders, sexual orientations, abilities, and identities. If you are passionate about our mission, we encourage you to apply.

Need Accommodations?

We are committed to a barrier-free hiring process. If you require any accommodation at any stage, let us know in advance at peopleandculture@findhelp.ca. We’re happy to work with you.

Ready to Apply?

Please submit your resume and a short cover letter (500 words or less).

Internal applicant application deadline October 9, 2026.

In your cover letter, give us a quick glimpse into:

1. Who you are and what drives you
2. Why this opportunity at Findhelp sparks your interest
3. The unique strengths and experience you bring to our team

We sincerely thank every applicant for taking the time to share their journey with us. To respect everyone’s time, only candidates selected for an interview will be contacted.

We are hiring vacant positions.  We're looking for people who are passionate about their communities and care about connecting people to the help that they need, when they need it. 

THE OPPORTUNITY

The Service Navigator position is great for people with social service or social work backgrounds. The position involves support for diverse service users and complex problem solving to ensure people are connected to the right services quickly and easily and that barriers to service are reduced whenever possible. 

This is an exciting fast-paced and outcomes oriented position that requires an ability to adapt and learn, and an appreciation for the root causes of inequity and lack of access to services, with service users’ needs changing from call to call.

Every day, Findhelp’s Service Navigators empower communities with information and access to services by:

• Engaging clients through empathetic, supportive, open-minded and non-judgmental communication and support

• Effectively assessing client needs and co-developing solutions with clients through anti-racist, trauma informed and culturally humble practice

• Balancing effective and outcomes oriented solutions in a dynamic fast-paced environment where teamwork and collaboration define the way we operate

• Adapting to ever-changing client and organizational needs

You’ll welcome new opportunities to make a difference in people’s lives and further our vision – People Connected. Communities Strengthened.

Findhelp is a 24/7 operation, and this position will be scheduled to work a variety of shifts, seven days a week including weekdays, weekends and holidays. Shifts include days, evenings, and overnights. You will be scheduled to work up to a maximum of 140  hours over a four week period.

In this role you will be required to adhere to a hybrid work arrangement that is not fully remote, and includes a requirement for performance of work at Findhelp’s office location.

Candidates must meet the agency’s requirements which include, but not limited to a quiet workspace, the required internet bandwidth, and fulfill the workplace health and safety requirements. 

WHO ARE WE? 

At Findhelp Information Services, we connect individuals and families with the full range of government, health, community, and social services in their communities to help them navigate the complexities of the human services system quickly and easily. As a trusted partner providing the 211 service across several provinces, we are driven by a mission to see people connected and communities strengthened.

We recognize that systemic racism exists and that certain groups experience disproportionate barriers to economic, employment, and health opportunities; those barriers are often compounded by intersecting personal identities. We are committed to reducing these barriers through ongoing initiatives and learning, meaningful partnerships, and approaches grounded in equity and accessibility.

We're proud of our people and our culture and we're constantly evolving to do better. Our workplace is built on balance, equity, engagement, and well-being. We consider ourselves an employer of choice, and we do the work to earn that. At Findhelp, you'll be supported to learn, grow, and build a meaningful career, and you'll make a real difference in people's lives across Canada.

IN THIS ROLE YOU WILL:

• Be solutions focused service and results oriented navigator – You connect diverse groups of clients by phone, chat, text or email, to health and human services information using a comprehensive database of resources and agency tools. You will conduct thorough assessments of client needs, ensuring they are directed to the most appropriate service or program, assist in problem solving and track calls to illuminate community trends.

• Provide Trauma and anti-oppressive informed client support – You will apply active listening skills and anti-oppressive communication to identify appropriate resources and provide information on eligibility requirements and service availability, recognize and respond appropriately to individuals who are in crisis, and identify those individuals who are vulnerable. At times, you may need to advocate on behalf of individuals who face personal and/or systemic barriers.

• Strive for Service Excellence – You will strive to uphold service excellence, responding to inquiries thoroughly and according to established service and quality standards. You will communicate with empathy, respect, sincerity, care and concern.
  
  

• Be Committed – This position requires a commitment to working a rotating schedule – including mornings, afternoons and overnights on weekdays, weekends, and public holidays, in a repeating four-week schedule – according to the needs of the agency’s 24/7 Inquiry Services department.

REQUIRED SKILLS & EXPERIENCE:

SKILLS

• Demonstrated commitment to and lived experience of principles of anti-racism, anti-oppression, equity and inclusion

• Problem solving (able to make independent service decisions)

• Collaboration and teamwork. You enjoy working both independently and as a member of a dynamic team on new and existing services and special projects

• Current knowledge of best practices in trauma informed mental health (e.g. crisis de-escalation, risk assessment, anti-racism, gender-based violence, suicide prevention, harm reduction)

• Proficiency in another language in addition to English is an asset

• Excellent communication skills with the ability to create and maintain rapport with clients, express and transmit information with consistency and clarity, using active listening techniques. 

• Strong knowledge of the social service sector and health, government and community services

• Proficient in computer skills, and adaptive to changes and updates of applications and programs
  
  

EXPERIENCE

• Combination of education and/or work/lived experience in Social Services, Social Work, Community Work or other related field 

• Minimum 2 years of experience (paid or volunteer) in the social services sector (health, government and/or community services)

• Strong preference for candidates with lived experience as a Black, Indigenous or other racialized person, a person with disabilities, or an 2SLGBTQIA+ person who can acknowledge and speak to the impact of systemic racism and oppression

• Demonstrated recognition, allyship and acknowledgement of the lived experiences of various communities and intersectionalities, particularly persons with disabilities and racialized communities, women, 2SLGBTQIA+ and marginalized religious communities

• Strong teamwork skills, including demonstrated ability to interact, lead and participate in decision-making that respects people with a diversity of backgrounds, experiences and styles, while working collegially with a high degree of tact and diplomacy

  
  

Think you meet the position requirements outlined above? We would love to hear from you!

Note: As a condition of employment, the successful applicant will be required to obtain a Criminal Record Check at their own expense prior to beginning work in this position, and pass a background check that will include reference checks with previous employers.

 SALARY & BENEFITS:

The Part-Time positions consist of up to a maximum of 79 hours in a four-week period. 

Hourly Rate Range: $30.89 to $33.90

Additional 18.25% in lieu of benefits including pension plan for Part-Time positions

HOW TO APPLY:

Applications will be reviewed as received until suitable candidates are found. Along with your resume, please provide a cover letter with a description telling us a bit about yourself, what interests you about this opportunity and the assets that you would bring to this role.

Additional Information: This position is part of CUPE Local 3173.

Findhelp believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people and persons with disabilities.

If you require accommodation at any stage during the hiring process, please inform us. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send your request to People and Culture at job@findhelp.ca.

We thank all applicants and will contact the individuals selected for an interview. No phone calls or emails please.

Full-Time Permanent - Remote

Location: Remote (Must be residents of New Brunswick)

THE OPPORTUNITY

The Service Navigator position is great for people with social service or social work backgrounds. The position involves support for diverse service users and complex problem solving to ensure people are connected to the right services quickly and easily and that barriers to service are reduced whenever possible. 

This is an exciting fast-paced and outcomes oriented position that requires an ability to adapt and learn, and an appreciation for the root causes of inequity and lack of access to services, with service users’ needs changing from call to call.

Every day, Findhelp’s Service Navigators empower communities with information and access to services by:

• Engaging clients through empathetic, supportive, open-minded and non-judgmental communication and support

• Effectively assessing client needs and co-developing solutions with clients through anti-racist, trauma informed and culturally humble practice

• Balancing effective and outcomes oriented solutions in a dynamic fast-paced environment where teamwork and collaboration define the way we operate

• Adapting to ever-changing client and organizational needs

You’ll welcome new opportunities to make a difference in people’s lives and further our vision – People Connected. Communities Strengthened.

Findhelp is a 24/7 operation, and this position will be scheduled to work a variety of shifts, seven days a week including weekdays, weekends and holidays. Shifts include days, evenings, and overnights. You will be scheduled to work up to a maximum of 140  hours over a four week period.

Candidates must be residents of New Brunswick and must meet the agency’s requirements which include, but not limited to a quiet workspace, the required internet bandwidth, and fulfill the workplace health and safety requirements. 

WHO ARE WE? 

At Findhelp Information Services, we connect individuals and families with the full range of government, health, community, and social services in their communities to help them navigate the complexities of the human services system quickly and easily. As a trusted partner providing the 211 service across several provinces, we are driven by a mission to see people connected and communities strengthened.

We recognize that systemic racism exists and that certain groups experience disproportionate barriers to economic, employment, and health opportunities; those barriers are often compounded by intersecting personal identities. We are committed to reducing these barriers through ongoing initiatives and learning, meaningful partnerships, and approaches grounded in equity and accessibility.

We're proud of our people and our culture and we're constantly evolving to do better. Our workplace is built on balance, equity, engagement, and well-being. We consider ourselves an employer of choice, and we do the work to earn that. At Findhelp, you'll be supported to learn, grow, and build a meaningful career, and you'll make a real difference in people's lives across Canada.

IN THIS ROLE YOU WILL:

• Be solutions focused service and results oriented navigator – You connect diverse groups of clients by phone, chat, text or email, to health and human services information using a comprehensive database of resources and agency tools. You will conduct thorough assessments of client needs, ensuring they are directed to the most appropriate service or program, assist in problem solving and track calls to illuminate community trends.

• Provide Trauma and anti-oppressive informed client support – You will apply active listening skills and anti-oppressive communication to identify appropriate resources and provide information on eligibility requirements and service availability, recognize and respond appropriately to individuals who are in crisis, and identify those individuals who are vulnerable. At times, you may need to advocate on behalf of individuals who face personal and/or systemic barriers.

• Strive for Service Excellence – You will strive to uphold service excellence, responding to inquiries thoroughly and according to established service and quality standards. You will communicate with empathy, respect, sincerity, care and concern.
  

• Be Committed – This position requires a commitment to working a rotating schedule – including mornings, afternoons and overnights on weekdays, weekends, and public holidays, in a repeating four-week schedule – according to the needs of the agency’s 24/7 Inquiry Services department.

REQUIRED SKILLS & EXPERIENCE:

SKILLS

• Demonstrated commitment to and lived experience of principles of anti-racism, anti-oppression, equity and inclusion

• Problem solving (able to make independent service decisions)

• Collaboration and teamwork. You enjoy working both independently and as a member of a dynamic team on new and existing services and special projects

• Current knowledge of best practices in trauma informed mental health (e.g. crisis de-escalation, risk assessment, anti-racism, gender-based violence, suicide prevention, harm reduction)

• Proficiency in French and English both in writing and orally.

• Excellent communication skills with the ability to create and maintain rapport with clients, express and transmit information with consistency and clarity, using active listening techniques. 

• Strong knowledge of the social service sector and health, government and community services

• Proficient in computer skills, and adaptive to changes and updates of applications and programs
  
  

EXPERIENCE

• Combination of education and/or work/lived experience in Social Services, Social Work, Community Work or other related field 

• Minimum 2 years of experience (paid or volunteer) in the social services sector (health, government and/or community services)

• Strong preference for candidates with lived experience as a Black, Indigenous or other racialized person, a person with disabilities, or an 2SLGBTQIA+ person who can acknowledge and speak to the impact of systemic racism and oppression

• Demonstrated recognition, allyship and acknowledgement of the lived experiences of various communities and intersectionalities, particularly persons with disabilities and racialized communities, women, 2SLGBTQIA+ and marginalized religious communities

• Strong teamwork skills, including demonstrated ability to interact, lead and participate in decision-making that respects people with a diversity of backgrounds, experiences and styles, while working collegially with a high degree of tact and diplomacy

Note: As a condition of employment, the successful applicant will be required to obtain a Criminal Record Check.

 SALARY & BENEFITS:

This Full-Time position consists of 140 hours of work in a four-week period.  

Hourly Rate Range: $28.07 to $31.43

Comprehensive benefits package including: health and dental group insurance, long-term disability insurance, life insurance, 4 weeks paid vacation annually (to start), and participation in CUPE's Multi- Sector Pension Plan.

HOW TO APPLY:

Applications will be reviewed as received until suitable candidates are found. Along with your resume, please provide a cover letter with a description telling us a bit about yourself, what interests you about this opportunity and the assets that you would bring to this role.

Findhelp believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people and persons with disabilities.

If you require accommodation at any stage during the hiring process, please inform us. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send your request to People and Culture at peopleandculture@findhelp.ca

We are hiring a vacant position.  We're looking for people who are passionate about their communities and care about connecting people to the help that they need, when they need it. 

THE OPPORTUNITY

The Service Navigator position is great for people with social service or social work backgrounds. The position involves support for diverse service users and complex problem solving to ensure people are connected to the right services quickly and easily and that barriers to service are reduced whenever possible. 

This is an exciting fast-paced and outcomes oriented position that requires an ability to adapt and learn, and an appreciation for the root causes of inequity and lack of access to services, with service users’ needs changing from call to call.

Every day, Findhelp’s Service Navigators empower communities with information and access to services by:

• Engaging clients through empathetic, supportive, open-minded and non-judgmental communication and support

• Effectively assessing client needs and co-developing solutions with clients through anti-racist, trauma informed and culturally humble practice

• Balancing effective and outcomes oriented solutions in a dynamic fast-paced environment where teamwork and collaboration define the way we operate

• Adapting to ever-changing client and organizational needs

You’ll welcome new opportunities to make a difference in people’s lives and further our vision – People Connected. Communities Strengthened.

Findhelp is a 24/7 operation, and this position will be scheduled to work a variety of shifts, seven days a week including weekdays, weekends and holidays. Shifts include days, evenings, and overnights. You will be scheduled to work up to a maximum of 140  hours over a four week period.

In this role you have the benefit of working from home, leveraging your home office. Candidates must live in Saskatchewan, and meet the agency’s requirements which include, but not limited to a quiet workspace, the required internet bandwidth, and fulfill the workplace health and safety requirements

WHO ARE WE? 

At Findhelp Information Services, we connect individuals and families with the full range of government, health, community, and social services in their communities to help them navigate the complexities of the human services system quickly and easily. As a trusted partner providing the 211 service across several provinces, we are driven by a mission to see people connected and communities strengthened.

We recognize that systemic racism exists and that certain groups experience disproportionate barriers to economic, employment, and health opportunities; those barriers are often compounded by intersecting personal identities. We are committed to reducing these barriers through ongoing initiatives and learning, meaningful partnerships, and approaches grounded in equity and accessibility.

We're proud of our people and our culture and we're constantly evolving to do better. Our workplace is built on balance, equity, engagement, and well-being. We consider ourselves an employer of choice, and we do the work to earn that. At Findhelp, you'll be supported to learn, grow, and build a meaningful career, and you'll make a real difference in people's lives across Canada.

IN THIS ROLE YOU WILL:

• Be solutions focused service and results oriented navigator – You connect diverse groups of clients by phone, chat, text or email, to health and human services information using a comprehensive database of resources and agency tools. You will conduct thorough assessments of client needs, ensuring they are directed to the most appropriate service or program, assist in problem solving and track calls to illuminate community trends.

• Provide Trauma and anti-oppressive informed client support – You will apply active listening skills and anti-oppressive communication to identify appropriate resources and provide information on eligibility requirements and service availability, recognize and respond appropriately to individuals who are in crisis, and identify those individuals who are vulnerable. At times, you may need to advocate on behalf of individuals who face personal and/or systemic barriers.

• Strive for Service Excellence – You will strive to uphold service excellence, responding to inquiries thoroughly and according to established service and quality standards. You will communicate with empathy, respect, sincerity, care and concern.
  
  

• Be Committed – This position requires a commitment to working a rotating schedule – including mornings, afternoons and overnights on weekdays, weekends, and public holidays, in a repeating four-week schedule – according to the needs of the agency’s 24/7 Inquiry Services department.

REQUIRED SKILLS & EXPERIENCE:

SKILLS

• Demonstrated commitment to and lived experience of principles of anti-racism, anti-oppression, equity and inclusion

• Problem solving (able to make independent service decisions)

• Collaboration and teamwork. You enjoy working both independently and as a member of a dynamic team on new and existing services and special projects

• Current knowledge of best practices in trauma informed mental health (e.g. crisis de-escalation, risk assessment, anti-racism, gender-based violence, suicide prevention, harm reduction)

• Proficiency in another language in addition to English is an asset

• Excellent communication skills with the ability to create and maintain rapport with clients, express and transmit information with consistency and clarity, using active listening techniques. 

• Strong knowledge of the social service sector and health, government and community services

• Proficient in computer skills, and adaptive to changes and updates of applications and programs
  
  

EXPERIENCE

• Combination of education and/or work/lived experience in Social Services, Social Work, Community Work or other related field 

• Minimum 2 years of experience (paid or volunteer) in the social services sector (health, government and/or community services)

• Strong preference for candidates with lived experience as a Black, Indigenous or other racialized person, a person with disabilities, or an 2SLGBTQIA+ person who can acknowledge and speak to the impact of systemic racism and oppression

• Demonstrated recognition, allyship and acknowledgement of the lived experiences of various communities and intersectionalities, particularly persons with disabilities and racialized communities, women, 2SLGBTQIA+ and marginalized religious communities

• Strong teamwork skills, including demonstrated ability to interact, lead and participate in decision-making that respects people with a diversity of backgrounds, experiences and styles, while working collegially with a high degree of tact and diplomacy

Think you meet the position requirements outlined above? We would love to hear from you!

Note: As a condition of employment, the successful applicant will be required to obtain a Criminal Record Check at their own expense prior to beginning work in this position, and pass a background check that will include reference checks with previous employers.

 SALARY & BENEFITS:

This Temporary Full-Time position consists of 140 hours of work in a four-week period.

Possibilities of becoming permanent position

Hourly Rate Range from $28.07  to 31.43

Participation in CUPE's MultiSector Pension Plan

HOW TO APPLY:

Applicants must be residents of Saskatchewan

Applications will be reviewed as received until suitable candidates are found. Along with your resume, please provide a cover letter with a description telling us a bit about yourself, what interests you about this opportunity and the assets that you would bring to this role.

Findhelp believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people and persons with disabilities.

If you require accommodation at any stage during the hiring process, please inform us. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send your request to People and Culture at job@findhelp.ca.

We thank all applicants and will contact the individuals selected for an interview. No phone calls or emails please.

We are hiring vacant positions.  We're looking for people who are passionate about their communities and care about connecting people to the help that they need, when they need it. 

THE OPPORTUNITY

The Service Navigator position is great for people with social service or social work backgrounds. The position involves support for diverse service users and complex problem solving to ensure people are connected to the right services quickly and easily and that barriers to service are reduced whenever possible. 

This is an exciting fast-paced and outcomes oriented position that requires an ability to adapt and learn, and an appreciation for the root causes of inequity and lack of access to services, with service users’ needs changing from call to call.

Every day, Findhelp’s Service Navigators empower communities with information and access to services by:

• Engaging clients through empathetic, supportive, open-minded and non-judgmental communication and support

• Effectively assessing client needs and co-developing solutions with clients through anti-racist, trauma informed and culturally humble practice

• Balancing effective and outcomes oriented solutions in a dynamic fast-paced environment where teamwork and collaboration define the way we operate

• Adapting to ever-changing client and organizational needs

You’ll welcome new opportunities to make a difference in people’s lives and further our vision – People Connected. Communities Strengthened.

Findhelp is a 24/7 operation, and this position will be scheduled to work a variety of shifts, seven days a week including weekdays, weekends and holidays. Shifts include days, evenings, and overnights. You will be scheduled to work up to a maximum of 140  hours over a four week period.

In this role you will be required to adhere to a hybrid work arrangement that is not fully remote, and includes a requirement for performance of work at Findhelp’s office location.

Candidates must meet the agency’s requirements which include, but not limited to a quiet workspace, the required internet bandwidth, and fulfill the workplace health and safety requirements. 

WHO ARE WE? 

At Findhelp Information Services, we connect individuals and families with the full range of government, health, community, and social services in their communities to help them navigate the complexities of the human services system quickly and easily. As a trusted partner providing the 211 service across several provinces, we are driven by a mission to see people connected and communities strengthened.

We recognize that systemic racism exists and that certain groups experience disproportionate barriers to economic, employment, and health opportunities; those barriers are often compounded by intersecting personal identities. We are committed to reducing these barriers through ongoing initiatives and learning, meaningful partnerships, and approaches grounded in equity and accessibility.

We're proud of our people and our culture and we're constantly evolving to do better. Our workplace is built on balance, equity, engagement, and well-being. We consider ourselves an employer of choice, and we do the work to earn that. At Findhelp, you'll be supported to learn, grow, and build a meaningful career, and you'll make a real difference in people's lives across Canada.

IN THIS ROLE YOU WILL:

• Be solutions focused service and results oriented navigator – You connect diverse groups of clients by phone, chat, text or email, to health and human services information using a comprehensive database of resources and agency tools. You will conduct thorough assessments of client needs, ensuring they are directed to the most appropriate service or program, assist in problem solving and track calls to illuminate community trends.

• Provide Trauma and anti-oppressive informed client support – You will apply active listening skills and anti-oppressive communication to identify appropriate resources and provide information on eligibility requirements and service availability, recognize and respond appropriately to individuals who are in crisis, and identify those individuals who are vulnerable. At times, you may need to advocate on behalf of individuals who face personal and/or systemic barriers.

• Strive for Service Excellence – You will strive to uphold service excellence, responding to inquiries thoroughly and according to established service and quality standards. You will communicate with empathy, respect, sincerity, care and concern.
  
  

• Be Committed – This position requires a commitment to working a rotating schedule – including mornings, afternoons and overnights on weekdays, weekends, and public holidays, in a repeating four-week schedule – according to the needs of the agency’s 24/7 Inquiry Services department.

REQUIRED SKILLS & EXPERIENCE:

SKILLS

• Demonstrated commitment to and lived experience of principles of anti-racism, anti-oppression, equity and inclusion

• Problem solving (able to make independent service decisions)

• Collaboration and teamwork. You enjoy working both independently and as a member of a dynamic team on new and existing services and special projects

• Current knowledge of best practices in trauma informed mental health (e.g. crisis de-escalation, risk assessment, anti-racism, gender-based violence, suicide prevention, harm reduction)

• Proficiency in another language in addition to English is an asset

• Excellent communication skills with the ability to create and maintain rapport with clients, express and transmit information with consistency and clarity, using active listening techniques. 

• Strong knowledge of the social service sector and health, government and community services

• Proficient in computer skills, and adaptive to changes and updates of applications and programs
  
  

EXPERIENCE

• Combination of education and/or work/lived experience in Social Services, Social Work, Community Work or other related field 

• Minimum 2 years of experience (paid or volunteer) in the social services sector (health, government and/or community services)

• Strong preference for candidates with lived experience as a Black, Indigenous or other racialized person, a person with disabilities, or an 2SLGBTQIA+ person who can acknowledge and speak to the impact of systemic racism and oppression

• Demonstrated recognition, allyship and acknowledgement of the lived experiences of various communities and intersectionalities, particularly persons with disabilities and racialized communities, women, 2SLGBTQIA+ and marginalized religious communities

• Strong teamwork skills, including demonstrated ability to interact, lead and participate in decision-making that respects people with a diversity of backgrounds, experiences and styles, while working collegially with a high degree of tact and diplomacy

Think you meet the position requirements outlined above? We would love to hear from you!

Note: As a condition of employment, the successful applicant will be required to obtain a Criminal Record Check at their own expense prior to beginning work in this position, and pass a background check that will include reference checks with previous employers.

 SALARY & BENEFITS:

The Full-Time position consists of 140 hours of work in a four-week period.  

Hourly Rate Range: $30.89 to $33.90

Comprehensive benefits package including: pension plan, health and dental group insurance, long-term disability insurance, life insurance, 4 weeks paid vacation annually (to start).

HOW TO APPLY:

Applications will be reviewed as received until suitable candidates are found. Along with your resume, please provide a cover letter with a description telling us a bit about yourself, what interests you about this opportunity and the assets that you would bring to this role.

Additional Information: This position is part of CUPE Local 3173.

Findhelp believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people and persons with disabilities.

If you require accommodation at any stage during the hiring process, please inform us. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send your request to People and Culture at job@findhelp.ca.

We thank all applicants and will contact the individuals selected for an interview. No phone calls or emails please.